Shipping policy
Delivery Policy
Last updated: March 31, 2026
La Coach Diana is committed to ensuring that all orders are processed and shipped with professionalism, transparency, and as quickly as possible.
This policy explains the shipping methods, delivery times, and shipping costs for the products available in our online store.
Physical Products
For physical products, the following delivery conditions apply:
- Shipping method
Orders for physical products are shipped through national postal services (e.g. CTT) or by courier companies, selected according to the destination, volume, and type of product ordered.
- Delivery times
For mainland Portugal, the usual delivery time ranges from 2 to 5 business days after payment confirmation. For the Autonomous Regions or international shipments, delivery times may be longer.
- Shipping costs
Shipping costs are clearly displayed on each product page and/or at checkout.
- Shipping information
After the order has been dispatched, the customer is informed by email and may receive a tracking code whenever available.
- Carrier selection
The choice of transport service is made by the La Coach Diana team, taking into account the best balance between cost, delivery time, and shipping security.
- Delays and exceptions
During holiday periods or exceptional situations (e.g. strikes or adverse weather conditions), delivery times may be longer than usual.
Digital Products
Digital products such as ebooks, plans, upgrades, and similar materials are delivered immediately after payment confirmation, either by email or through access in the customer area.
Additional Information
If the customer notices any delay or problem with the delivery, they should contact us through the support channels listed on our contact page.
La Coach Diana reserves the right to update or modify this policy, while remaining committed to full transparency with its customers.